Warranty & Return Policy
Scratch & Dent Appliances
All our Scratch & Dent appliances come with 1-year warranty included in the price that can be extended up to 3 more years.
Type 2: Brand New Appliances
Each brand new product in box comes with a 1-year factory warranty. The customer must contact the manufacturer if there is any malfunction with the unit.
RETURNS & EXCHANGES
- Returns must be initiated within 30 days of delivery. We cannot accept any returns after that timeframe.
- All returns must be initiated via email. Please email firstname.lastname@example.org with your order number in the subject line.
- All product(s) must be returned in their original packaging and never been used or installed. For larger appliances, you will need to keep the pallet to return the product. If a product is used or installed, or does not have the box and pallet, it cannot be returned.
- Photos Required - Our customer support staff may ask for photos of the item(s) you are returning. This is required for processing returns and if no photos can be submitted a return will be denied.
- All returns are subject to a restocking fee. These fees are dependent on the brand you purchase:
- 30% Restocking Fee
Cancellations - There is a 15% cancellation fee for all orders. Orders are processed with the brand and supplier the moment they are received. The shipping team preps the products and tracking numbers which is the reason for this fee.
- Visual Preference - We cannot waive the restocking fee if you are unhappy with the overall design, finish, look or feel of the product. Parts cannot be exchanged, such as the ZLINE Autograph Edition.
- Shipped Product(s):
- Once an order ships it is subject to a restocking fee.
- If the order is cancelled once shipped, or the delivery refused, or turned around due to the customer not making a delivery appointment, the order will be returned to the warehouse automatically treated as a return
- The customer will be refunded net of the restocking fee as listed above
- Refusing a shipment due damage will not be treated as a return. We will send a replacement unit at no cost to you.
Products purchased via limited-time sales events (Black Friday, Cyber Monday, Clearance, Seasonal Sales, etc.) are considered final and are not eligible for returns or exchanges.
- Order Prices are Final and cannot be refunded due to future promotions or competing retailer prices
- Once an order is completed the sale price is final.
- If a customer finds the product for cheaper elsewhere, or on our store at a later date, we cannot refund you the difference.
- All prices are set by the suppliers/brands we work with and they may run promotions from time to time, we cannot refund you for future promotions after you purchase as costs are fixed at time of purchase
- Once an appliance is installed it is no longer eligible for return.
- If there is an issue with the installed appliance, the manufacturer's warranty will be responsible to repair or resolve the issue
- Due to complexities with processing returned products, we cannot exchange items.
- If you are within 30-days from receiving you products, we can process your item as a return and you may order the product you prefer.
- The same return policy listed above will apply.
- Refunds are processed once our warehouse receives, inspects, and restocks the product
- Refunds will be credited to the original payment method and can take up to 3-5 business days to reflect on your statement. Return re-stocking fees are not refundable
- Cancellations - There is a 15% cancellation fee for all orders. Orders are processed with the brand and supplier the moment they are received. The shipping team preps the products and tracking numbers which is the reason for this fee.